The panoramic harbour view does not make up for sub-par service

If location is one of the primary factors in determining a restaurant’s potential to succeed, then hotel rooftop restaurants already have an unfair advantage— especially those with a breathtaking harbour view. At the top of the newly opened Hotel Vic in North Point is Cruise, a European restaurant with a unique vantage point.

Located adjacent to the shore line and overlooking Hung Hom and East Kowloon, Hotel Vic is impressive when it comes to its interior. 270 degrees of the floor-to-ceiling windows introduce natural light during the day, and presents a good view of the city throughout the day. The high-ceiling space includes the bar and an open kitchen at the centre of the room. Strong earthy tones and an abundance of wood embellish the restaurant, from evenly spaced tables to soft carpeting and wooden flooring. Golden panels with warm lighting lit the space at night, contrasting against the night sky and city lights from the view.

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Above The floor-to-ceiling windows at Cruise invites natural light by day and offer a glimpse of the bustling city and the harbour view by evening. (Photo: Cruise)

This rooftop restaurant serves European fare, and it is seafood focused, with an abundant selection of oysters, caviar, and seafood dishes, although the restaurant prides itself on its steak options as well. We set sight on the hot tapas, but they were not available on the day, so we opted for wild red carabineros and ocean prawn cocktail as a starter. An old school classic starter where fresh poached prawns are served clinging to the side of a vessel, this starter looked the part, with one single red prawn inverted in the middle. The headless prawns were of room temperature but brought a wonderful crunch, denoting freshness. The celery jus and horseradish foam was light and refreshing. The tomato concasse and avocado puree underneath the prawns, however, was over-seasoned.

Baked crab cakes with mango and garden salad was a safe choice, but a smart one thanks to the beautiful crust encasing flaky crabmeat,topped with sweet, fresh mango. The tartar sauce was a wonderful touch for the enjoyable crab cakes.

A proper carbonara should be made with egg yolks and al dente pasta, and Cruise’s version was extra rich, more like an Alfredo too thin to cling on the pasta. The tagliatelle, however, was well made, with the right thickness and texture.

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Above 90-day dry aged British porterhouse steak is well-portioned and served alonside three side dishes. (Photo: Cruise)

Cruise’s signature 90-day dry aged British porterhouse steak serves two, complete with one sauce, and three side dishes. The porterhouse steak was portioned well, but it wasn’t prepared properly. It lacked a proper seared crust on the outside, and the piece of meat was overcooked on the sirloin side. It was also in great need of seasoning as the beef lacked the intense meaty flavour from a properly dry-aged steak. The side dishes, however, were proper. Tomato and capsicum salad was refreshing, potato gratin was rich and creamy, and smoked capsicum and garlic was sweet with just the right hint of smokiness.

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Above Duck Consomme with foie gras and truffle custard is a signature dish at Cruise. (Photo: Cruise)

With just three options for desserts, passionfruit and lemon tart with vodka lime sorbet was a froufrou attempt to impress. The deconstructed dessert featured a lemon gel that was not sweetened with a glue-like viscosity to it, while the passionfruit tart was a mousse too pale and too sweet to bear resemblance to the tangy passionfruit. The vodka lime sorbet, however, could make a good sweet cocktail as a drinkable dessert.

The wine and cocktail menu is good enough with a handful of wines by the glass; it is, however, disappointing that wines were served in the wrong glass, and the service team lacks wine knowledge to suggest pairing options.

Service at Cruise is a major issue that needs improving. The staff team, though friendly at best, was careless throughout. Between missed orders, extended waiting time between courses, and being overly keen to upsell guests on menu offerings, the overall service was messy and confusing. We were told our prawn cocktail was served with dressing made of pandan leaves, which in truth did not exist in any of the dishes, or the steak was a hybrid between British beef and Hanwoo, which was also on the menu, but such hybrid was never served at the restaurant. The staff need better training to familiarise themselves with their menu to right the ship, so to speak.

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Above The rooftop terrace adjacent to the main dining area offers a great view of East Kowloon. (Photo: Cruise)

It is worth noting that Cruise is also a rooftop bar, as its dim lighting and cocktail menu helps the genre, but music tends to be very loud after eight, and conversations can be difficult. The dining experience here may not be as smooth sailing as it could be, but we hope it can weather the storm, as it has the potential to become a better restaurant, as the only one of its kind in the neighborhood.

Cruise, 23/F, West Tower, Hotel Vic, 1 North Point Estate Lane, North Point, Hong Kong; +852 3896 9898

A meal for two with one beverage and service: around HK$2,500

Rating: 3/5 


How we rate
Each of our reviewers score restaurants based on four main criteria: setting, food, service, and drinks, taking into account more than 35 different points of reference including manners of staff, usefulness of the wine list, and whether or not the restaurant makes an effort to be environmentally aware. 5/5 indicates an exceptional experience; 4-4.5/5 is excellent; 3-3.5/5 is good to very good; and 2.5/5 or lower is average to below average. Before visiting a restaurant, the reviewers will book using a pseudonym and do not make themselves known to restaurant staff, in order to experience the venue as a regular guest—if this is not possible, or if we are recognised, we will indicate this in the review.

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