Goh Ai Ching started Piktochart in 2012 with her husband Andrea Zaggia to offer users an easier way to create infographics (Photo: Piktochart)
Cover Goh Ai Ching started Piktochart in 2012 with her husband Andrea Zaggia to offer users an easier way to create infographics (Photo: Piktochart)

Goh Ai Ching, CEO of Piktochart, shares her experiences on balancing motherhood and entrepreneurship, highlighting the challenges and rewards of both

Being a parent is challenging, but running a company on top of that takes it to a whole new level. It can be daunting to manage both roles at the same time, but for some, parenting and running a company share similarities.

For Goh Ai Ching, the rewards and lessons of balancing both roles outweigh the challenges.

In 2012, Goh and her husband founded Piktochart to create an accessible tool for data visualisation. They now oversee 30-plus employees working across different timezones and serve more than 300,000 users a month worldwide. They also have two young children.

Goh shares more about her experience as a parent and entrepreneur.

Read more: Parenting and startup life are basically the same thing. Here's why

Has becoming a mother changed your approach to running Piktochart?

Goh Ai Ching (AC): Yes it has. I’m thinking more long-term and how to ensure the company can continue running for many years. I realised there are no shortcuts in growing a company and I had to learn how to manage my time better with the added responsibilities.

What was your approach during the early years of the business?

AC: During the first five years, I viewed the company as a family and strongly emphasised building the people and culture. I eventually realised I needed to be a more results-driven CEO. As a business, we must prioritise profits, growth and other metrics. I am also responsible for ensuring that our employees are growing professionally and delivering results for the company. I still aspire for Piktochart to be a place where people can develop professionally and eventually go on to achieve even greater things, whether that means becoming entrepreneurs themselves or joining other companies.

Read more: Edamama founder, Bela Gupta D'Souza on what it's like to be a mother today

How has becoming a parent impacted how you structure your day or your involvement in Piktochart’s day-to-day operations?

AC: After giving birth to my second child, I realised I needed to reduce my responsibilities at work and train my team to handle the operations. This helped me to focus on the strategic aspects of the business. We are slowly implementing this plan, and currently, I handle fewer managerial tasks while focusing on exploration and idea generation, which I enjoy more. This shift has increased productivity, as it makes us prioritise impactful work and eliminate unnecessary tasks. We are more focused on completing tasks efficiently with our limited available time.

Have you had to sacrifice anything to maintain a suitable balance between your family and work life?

AC: I have made sacrifices, including working longer hours and accepting slower growth for the company. At times, I experienced “mummy guilt”. During my second child’s first six months, I worked from home with my own dedicated workspace. I created boundaries and had support systems in place to help balance work and family life. I typically saw my baby only during lunchtime and dinnertime. Looking back, I feel that the company could have approached matters differently.

My husband and I both love our kids and do not mind the sacrifices we have made. Our children are worth it.

Read more: Emissary Capital’s Erman Akinci on how the word ‘no’ can set the foundation for success

What was the biggest challenge you faced in juggling the two sides?

AC: There were instances when I considered not continuing to run the business. After the birth of my first child, I suffered from postnatal depression and tried my best to hide it. But work hit me like a ton of bricks. I felt slow and doubted my ability to lead. Fortunately, I recovered after six months and realised that all those feelings of self-doubt were temporary.

What would you say to people struggling with similar issues?

AC: Establishing boundaries between work and family is crucial. Find your own method for managing time at work and with the family. Determine your childcare arrangement, whether you need to send your kids to school, hire a babysitter or enrol them in daycare.

Scheduling is also very important. It helps when you break your time into small chunks and input them into your calendar. That way you know when it is time to pick up the kids, when the babysitter is coming and when it is time to make meals.

I set aside 3 hours every day to be completely present at work—nothing distracts me. Sometimes it is difficult to push aside thoughts of work at night even when it is my only time with my kids. So I type out my thoughts and worries on my phone, and this helps me to be present with my children while reminding myself to handle those issues tomorrow.


See more honourees from the Media, Marketing & Advertising category of the Gen.T List.

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