Luxury travelling gets an upgrade at the renewed club which offers signature experiences of Japan
Two years ago, the Ritz-Carlton Clubs in the Asia Pacific region evolved to prepare for a new style of travelling that combines luxury with authentic cultural experiences. So guests can spend as much time enjoying the pools, spas and fine-dining—what the five-star hotel is known for—as they do exploring local experiences.
“[It gives guests] a unique window into each destination’s culture through enhanced offerings and experiences,” says Jennie Toh, Marriott International’s vice president of brand marketing and management, Asia Pacific, of the elevated experiences offered by the Ritz-Carlton Club.
Of course, the standard perks remain in place: personal check-ins and check-outs at the club lounge, additional complimentary pressings services, as well as club concierge services. Meanwhile, the elevated experience incorporates elements that highlight the destinations’ unique features and characteristics—be that through the club’s daily five food and beverage presentations, seasonal amenities or departure gifts.
The concept was first launched in mainland China in the summer of 2022, after which Jakarta, Singapore, Perth and Hong Kong followed suit. Ritz-Carlton, Tokyo and Osaka are the two latest properties to receive the treatment, and invited Tatler to stay and experience the revamp for ourselves.
Read more: Hotel review: Rosewood Hong Kong is the escape from reality you deserve
First impressions
The Ritz-Carlton Club’s personalised service began well in advance of my arrival at the hotel. An email was sent to me three days before my check-in to offer me concierge services for any of the dining or wellness experiences available at the hotels, and to ask if I had special requests or needs—all of which were provided with great attention to detail at both properties during my stay.