What are some of the experiential benefits the Centurion card has launched along with the new face-lift?

The new designs signified our determination to make bold moves in the credit card industry. We have a programme called Centurion Living where members can enjoy exhibitions and concerts hosted by world-famous artists; unconventional travel experiences such as castle and whisky tours in the Scottish Highlands; and other VIP privileges including Michelin-starred dining experiences across the globe and exclusive access to our Centurion Yacht. All benefits are specially curated to offer our clients a new perspective on luxury living.

How did your career start in journalism help you prepare for your role at American Express?

I majored in Management Economics and Finance at the University of Guelph in Canada, so it's clear that my study background provided me with a solid knowledge to prepare for a role at a financial institution. I worked at the South China Morning Post for a short period of time prior to joining American Express, where I learnt the importance of building good relationships with clients and media partners. I was also able to grow my project management and communication skills which I brought to my new role at American Express. 

The experience of working with different personalities in the journalism industry also allowed me to successfully organise events to promote American Express’ products and services, including the American Express Explorer® card which we introduced to the public at a press conference last year during the pandemic. 

Tell us more about your work at Women's Interest Network (WIN) of American Express Hong Kong.

Women’s Interest Network (WIN) is one of the many meaningful employee initiatives at American Express, which first launched in Hong Kong in 2006 before other markets in the APAC region. 

Aside from educating staff about the importance of maintaining work-life balance, I’ve also been actively taking steps to promote gender diversity in the workplace. As the executive sponsor and media spokesperson at WIN of Hong Kong, I work closely with the committee members to implement policies and organise networking events, hoping to empower female employees to claim their rights to receive equal opportunities to grow professionally at work. 

In addition, we also host seminars and invite female leaders from different industries as guest speakers to share their inspiring stories about the successes, challenges, and growth they’ve experienced. While my main focus has always been supporting female employees to bring their authentic selves to the workplace, I think everyone should be respected and deserves equal opportunities to contribute and learn, regardless of gender.

What does work-life balance mean to you?

Having work-life balance is easier said than done, especially today when work-from-home is the new normal. In my opinion, it’s important to stay organised and be self-disciplined when it comes to allocating time and resources to work and personal life. No matter how busy our schedules are and how much we love our work, we should always try to make space to recharge and make time for ourselves. There are many ways to enjoy some me-time, and this can be as simple as working out, attending interest classes or even just spending a day doing nothing.

Since the pandemic, hiking and leisure walking have become an integral part of my wellness routine to de-stress and find peace amidst a busy life.

What advice would you give to aspiring female business leaders?

It’s challenging to be a working woman, and being a mum just adds another layer of responsibility to the already demanding experience. Finding balance between your personal life and business can be frustrating at times, but everything doesn’t have to be ideal. You can always slow down or take breaks—just make sure you have confidence in yourself and do not be afraid to try new things and seek the advice from the people you trust when needed. 

As a leader, it’s important to cultivate a culture of teamwork and be mindful of your actions and responsibilities when guiding people. Practice good habits and learn to be a better role model at work, and never forget to express appreciation to your team for their contributions.

Lastly, go with the two P’s—positivity and passion. You have to keep an open mind to new ideas and learn to approach things with a positive outlook, no matter in life or at work. Don’t stop moving forward and always be prepared for future opportunities. You have to love what you do and do what you love.

A resource for women to become their best selves, Front & Female celebrates trailblazers and tackles timely, provocative issues through inspiring content and events. Join the community by subscribing to our newsletter and following #frontandfemale

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